FAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Payment Information
Orders & Processing
All FIERCE items are made-to-order.
Processing (production) typically takes 3–5 business days before your order ships.
We move fast.
Orders can only be changed or canceled within a short window after purchase.
Once your order enters production, it cannot be modified.
If you need to make a change, contact us immediately and we’ll do our best to catch it in time.
No shipping email yet? No worries.
Your order is likely still in production.
You’ll receive tracking details as soon as your order ships.
Order & Returns
At FIERCE, every piece is made just for you—crafted on demand, not pulled off a shelf.
Because of that, we do not offer returns or exchanges for:
- Incorrect size selection
- Incorrect color selection
- Change of mind
Now let’s be clear—we do take care of our people.
If your item arrives:
- Damaged
- Misprinted
- Incorrect
We’ll make it right with a free replacement or refund.
Just reach out within 30 days of delivery with photo or video proof, and we’ll handle the rest.
If something isn’t right, here’s what to do:
- Contact us with your order number
- Send clear photo or video proof
- Sit back—we’ll take care of you
No hoops. No stress. No runaround.
And in most cases?
You won’t need to send anything back.
Do I need to return the item?
No.
If your item is damaged or incorrect, we handle it without requiring a return.
Keep it, gift it, or repurpose it—we’ve already got your replacement covered.
If we made the mistake—we pay for it. Period.
If the issue is due to customer error (wrong size, color, etc.), we don’t require returns and don’t cover replacements—but keep reading…
We don’t offer traditional exchanges (everything is made-to-order).
But we’re also not here to leave you stuck.
If you ordered the wrong size or color, we may offer:
- A discount on a replacement order
- A one-time courtesy solution
Because while policies matter—people matter more.
We get it—it happens.
While we don’t offer refunds or exchanges for customer errors, we’ll often meet you halfway with a discounted reorder so you can still get what you wanted.
FIERCE tip: Always check the size guide before ordering—we include it for a reason.
Then we fix it. Fast.
Send us:
- Your order number
- Clear photo or video proof
Within 30 days, and we’ll:
- Replace it for free, or
- Issue a refund
No debates. No delays.
If your package seems lost, reach out.
We’ll work with the shipping carrier and make sure you’re taken care of.
Delays can happen—but being left in the dark won’t.
If your order hasn’t been processed yet, we can fix it.
If it’s already in production or shipped:
- We are not responsible for delivery issues due to incorrect addresses
- A new order may be required
Double-check before checkout—always.
Shipping & Delivery
Once your order ships:
- U.S.: 3–7 business days
- International: Coming Soon
Delays may occur during high-demand periods or due to carrier issues.
Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
If your tracking hasn’t updated after that, feel free to reach out.
If your package appears lost, contact us and we’ll investigate with the carrier.
We’ll make sure you’re taken care of.
If your order hasn’t been processed yet, we can update it.
If it has already shipped, we are not responsible for delivery issues due to incorrect addresses.
Digital Products & Challenges
No.
All digital products, programs, and challenges are final sale.
This includes anything that requires:
- Immediate access
- Participation
- Entry into a live or structured experience
Once you purchase, you receive instant value, access, and/or reserved placement—which means refunds are not possible.
Please review all details carefully before purchasing.
Because of the nature of digital access and participation:
- Content is delivered immediately
- Spots, energy, and resources are allocated in real time
- Access cannot be “returned” once granted
We stand fully behind the value of everything we offer—and we expect our customers to commit with the same intention.
